Returns and Replacement Policy
We strive to ensure that our customers are fully satisfied with their purchases. However, if you encounter any issues with your order, we are happy to assist you with a replacement. Please read the following guidelines regarding our returns and replacement policy:
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Eligibility for Replacement
If you receive a damaged, defective, or incorrect item, we will offer a free replacement. To qualify for a replacement, please follow these steps:- Take clear screenshots or photos of the issue (e.g., damaged product, wrong item received, etc.).
- Email these images along with your order number and a brief description of the issue to [Your Email Address].
- Our team will review the information and get back to you within 1-2 business days.
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Free Replacement
Upon confirming the issue, we will arrange a replacement of the product free of charge. Shipping fees for the replacement item will be covered by us. -
Exceptions
If the issue arises from misuse or mishandling of the product, the replacement request may not be accepted. We reserve the right to assess the situation based on the evidence provided. -
Time Limit for Reporting Issues
Please notify us of any issues within 7 days of receiving your product. Requests made beyond this timeframe may not be eligible for a free replacement. -
Contact Us
For any queries or further information, feel free to reach out to us at contact@amenbreaks.co.uk
